1.0 Appointment Cancellation
1.1: You may cancel your appointment up to 24 hours before the scheduled date on business days (not including weekends) and request a refund. A cancellation fee of 50% will be applied for each appointment.
1.2: Cancellation made less than 24 hours before the appointment date will receive an E-Credit for rescheduling later. No refund will be provided. All E-Credits are non-transferable.
1.3: Approved refund requests will be issued to the same credit card initially used. Allow 5-10 business days for a refund submission.
1.4: You are allowed one reschedule. Any additionally approved rescheduling will incur a $15.00 service charge. The new appointment date must be within six (6) months from the original purchase.
1.5: Cancellation requests made less than 2 business days before the scheduled appointment will not be eligible for a refund or reschedule.
1.6: Change requests on the day of the service, such as moving the appointment time, will incur a $15.00 service charge due to limited availability.
1:7: Please note that any service requested in error by the client or if the client decides they no longer need the service "For Any Reason" will not be eligible for a refund of any kind. "No Exceptions."
All cancellation requests for applicable refunds/reschedules MUST be sent immediately via email to info@precisefingerprinting.com.
2.0 Late Arrivals
Note: If running late for the appointment, please call our office so that we can review the schedule and see if there is still time that day or reschedule for another day.
2.1: Arriving more than 10 minutes late without prior notice and approval will be considered a "no-show" and result in forfeit of payment. A missed appointment will not be eligible for a refund, credit, or reschedule.
2.2: In some instances, and when our schedule allows, we may accommodate a same-day reschedule with a $15.00 rescheduling fee. The fee must be paid immediately to reserve your new time.
2.3: The rescheduled appointment date must be within six (6) months from the time of the original purchase.
3.0 No-Shows (Office/Mobile)
3.1: Anyone who forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." A no-show appointment will not be eligible for a refund, credit, or reschedule.
We appreciate your understanding of our policies. If you have any questions or need further clarification, please feel free to contact us at 901-800-8362 or info@precisefingerprinting.com. Thank you for choosing Precise Fingerprinting.